Needing Help?

Troubleshooting

Installer won’t start?

• Ensure Java runtime environment is installed, Oracle JRE 8 download: http://www.oracle.com/technetwork/java/javase/downloads/index.html

Getting Java errors?

• Check release of pdrLoader is the latest.
• Check Java is Oracle’s.
• Confirm Java version is currently supported by Oracle.
• Check the CLASSPATH environment variable.

Not connecting or locked out?

• Check credentials (passwords do expire).

Observing abnormal behaviour?

• Check release of pdrLoader is the latest.
• Check logs.
• Check with local IT support.
• Check reproducible in a test environment.
• Attempt a restart.

When requesting support for the supplied software, provide at least (after checking each thoroughly):

• Version of pdrLoader.
• Logs showing the abnormal behaviour (compressed in .ZIP format).
• pdrLoader.properties file.
• Anything relevant for related products (for example, pdrBatcher, Replication Manager).
• Diagram of architecture.